Definition
A reply delay makes a Direct Automation send its reply a set time after the message arrives. In BixoChat it sits under the advanced settings; the time is entered in seconds, minutes or hours, up to one day.
What it is for
- A human rhythm: a reply one second after the message feels like a bot; a 10 to 30 second delay reads as typed.
- Timing: there is no office-hours logic, but a long delay suits some setups, such as a thank-you that arrives an hour after the customer's message, or a follow-up.
Where to set it
In the Direct Automation form, under advanced settings, enter the Reply delay value and its unit. The same section holds Require a follow before replying and Auto-like. Ten to thirty seconds is right for a welcome; send campaign codes with no delay. Details: Instagram auto reply.