The order of things

Your first automation in BixoChat goes like this: sign up, connect Instagram, pick a plan, create a Direct Automation, add the trigger word and the reply, test it. This page walks through each step with the labels you will see in the panel. For what BixoChat does and does not do, start with What is BixoChat.

  1. Sign up

    Go to panel.bixochat.com. Sign up with email, phone or Google; there is no password, you sign in with a one-time code.

  2. Connect Instagram

    Click Connect Instagram in the panel. Meta's own login window opens; pick your professional account, leave all permissions on and approve them. Your password never reaches BixoChat. When it works, the account page shows the connection as healthy.

  3. Pick a plan on the Plans page

    Open Plans. Automations run on an active plan; there is no free plan, and new accounts see a welcome discount here. Start with Beginner and upgrade when you need more responses.

  4. Create a Direct Automation

    Open Instagram → Direct Automation and create a new automation. Type "price", choose Contains, add it. Add "how much" and "cost" the same way.

  5. Add the automatic reply

    Add the automatic reply. Leave the type on Text; write the current price, a promotion if there is one, and the next step ("type Order to order"). A reply can include up to 3 Buttons or 5 Quick replies. Under the advanced settings you can set a Reply delay of 20 seconds. Save.

  6. Test it and watch the Dashboard

    From another Instagram account, send "what's the price?" to your account; the reply arrives after the delay you set, if any. The Dashboard shows counters, an activity chart, your top automations and the time saved.

What to set up next

  • The other topics: separate Direct Automations for shipping, orders and returns. Ready-to-adapt messages with their trigger words: Instagram auto reply: three ways, with examples.
  • Comments: Instagram → Comment Automation sends the link by DM to everyone who comments "link" under a Reel. Steps: Instagram comment-to-DM automation.
  • Forms: for quotes or appointments, the Form Builder asks up to 30 questions one at a time after a trigger word; the answers land in Lead Management and export to Excel. Steps: Collecting leads in Instagram DMs.
  • AI: for messages that match no word, describe your business on the AI assistant page (up to 5,000 characters), write a goal for DMs and one for comments, switch the channels on. It replies with text only; read its first replies for a few days and refine the description. Steps: Instagram chatbot with the AI assistant.
  • Safety: set Hourly send limits on the account page and go easy on links in DMs. Why: Why Instagram restricts accounts.

Where people get stuck

  • Messages that arrived before the automation existed do not get a reply afterwards.
  • Story replies arrive as DMs; the same Direct Automation answers them.
  • Disconnecting Instagram deletes nothing; the automations wait for you to reconnect.
  • Help lives inside the panel: Help & support (about 70 answers in English and Turkish) and support tickets.